Last updated: 25 September 2026
These Terms and Conditions govern the use of transport services provided by AUTO TAKSI PRIJEVOZ, owned by Ivica Marčinković.
1. Service Provider
AUTO TAKSI PRIJEVOZ, owned by Ivica Marčinković
Zdenački prilaz 6
10000 Zagreb, Croatia
OIB: 28873437177
Phone: +385 91 754 5723
Email: info@autotaksiprijevoz.hr
2. Services
We provide private passenger transport, transfers and day trips from Zagreb to destinations in Croatia and abroad.
Transport is provided by car or van with a capacity of up to 8+1 passengers, depending on vehicle availability, the number of passengers, the amount of luggage and the arrangements made with the customer.
3. Enquiries and Bookings
You can submit an enquiry or make a booking by phone, email or through the contact form on our website.
When making a booking, please provide at least the following information:
- date and time of travel;
- pick-up location and destination;
- number of passengers;
- contact phone number;
- any special requirements, such as a child seat or additional luggage space.
A booking is confirmed once the customer receives confirmation from the service provider by phone, email or message. Submitting an enquiry alone does not constitute a confirmed booking.
4. Prices and Payment
Prices for individual transfers and day trips are published on our Prices page. The price depends on the destination, type of vehicle, number of passengers, departure time and any other specifically agreed circumstances.
For destinations not listed on the Prices page, the price is agreed in advance upon request.
Card payments are accepted. The payment method and time of payment are confirmed when arranging the journey.
5. Customer Responsibilities
The customer is required to provide accurate information necessary for organising the transport and to inform the service provider promptly of any changes to the departure time, number of passengers, destination or other important circumstances.
Customers are responsible for their personal luggage and any belongings brought into the vehicle. Before leaving the vehicle, customers should check that they have collected all their luggage and personal belongings.
Behaviour that endangers the safety of the driver, other passengers or the vehicle is not permitted. The service provider may refuse or terminate transport if the customer’s behaviour seriously compromises safety or prevents the proper provision of the service.
6. Departure Time and Waiting
The customer agrees to be ready for departure at the agreed time and location. In the event of a delay, the customer should contact the service provider as soon as possible.
Arrival times may be affected by traffic, weather conditions, roadworks, border crossings and other circumstances beyond the service provider’s control.
7. Cancellation or Changes to a Booking
Customers should notify us of any cancellation or change to a booking as soon as possible by calling +385 91 754 5723 or emailing info@autotaksiprijevoz.hr.
For bookings involving special requirements, larger groups, longer journeys or specially arranged schedules, any applicable cancellation or amendment conditions will be agreed when the booking is confirmed.
8. Additional Equipment
Subject to availability and prior arrangement, a child seat for children weighing 13 kg or more and a 55-litre vehicle cooler capable of temperatures down to −20 °C can be provided.
Customers must specify any additional equipment requirements when making a booking.
9. Liability
The service provider undertakes to provide transport conscientiously, safely and in accordance with applicable regulations. The service provider is not liable for delays or inability to provide the service caused by force majeure, traffic accidents, exceptional traffic congestion, severe weather conditions, decisions of competent authorities or other circumstances that could not reasonably have been foreseen or avoided.
10. Complaints
Complaints regarding the service provided may be submitted in writing by email to info@autotaksiprijevoz.hr.
Please include your full name, contact details, date of travel and a description of the reason for your complaint so that we can review all relevant circumstances.
11. Personal Data Protection
Customers’ personal data is processed in accordance with our published Privacy Policy.
12. Final Provisions
These Terms and Conditions apply from the date they are published on this website. The service provider reserves the right to amend these Terms and Conditions, and the current version will always be available on this page.
For questions regarding these Terms and Conditions, please contact us at info@autotaksiprijevoz.hr or by phone at +385 91 754 5723.
